Our Pet Boarding Services

At Town and Country Animal Care Center, we offer comfortable, spacious boarding to suit the tastes of all dogs and cats. Boarding dogs may choose from the following accommodations. If you prefer bringing bedding from home, we accept towels, small baby-type blankets or small sheep-skin type blankets. Pets boarding in our “Catered Care” area are welcome to bring their comfy beds from home for their arthritic or special needs. 
For our canine guests, we offer a choice of our spacious 4’x14’ cabins, which include Kuranda cots, our 10’x14’ lodges include comfy beds and come with flat-screen TV’s, and our 10’x14’ chalets include indoor/outdoor access to a private patio garden. Owners of multiple pets who book them together, you are ensuring us they can board together without incident, including, but not limited to, sharing toys, food, treats and bedding. If your dog requires special needs and/or cautious handling, are known fence-climbers or jumpers, or are known to be destructive chewers, please advise us when booking reservations so we can prepare for your pet’s needs. Each canine guest is provided two outdoor potty breaks daily. Additional outside visits are available through sign-up under additional activities and/or are included in some of our packages. 

Cabins

Cabins — Apex, NC — Town And Country Animal Care
Plenty of space for a large dog or your two medium-sized dogs 
  • Spacious 4 x 14 run 
  • An elevated Kuranda bed 
  • Holistic Pet Pantry diets 
  • Two individual daily outings to our covered exercise yards

Lodges

Lodges — Apex, NC — Town And Country Animal Care
Suitable for the largest of dogs or families
  • A roomy 10 x 14 run
  • A toddler bed
  • Holistic Pet Pantry diets
  • Two individual daily outings to our covered exercise yards
  • Private flat-screen TV

Chalets

Chalets — Apex, NC — Town And Country Animal Care
  • An ample 10 x 14 run with a private patio area
  • A toddler bed
  • Holistic Pet Pantry diets
  • Two individual daily outings to our covered exercise yards

Boarding Packages Available 

  • |Enclosure |Low Season | High Season
  • Dog | | |
  • |Cabin (4'x14') | $52.00 |$55.00
  • |Lodge (10'x14') | $62.00 |$65.00
  • |Chalet(10'x14'+patio) | $67.00 |$70.00
  • Cat|||
  • |Studio(3x3x3) | $30.00 |$33.00
  • |Condo(3x3x9) | $40.00 |$43.00
  • Enclosure |Low Season | High Season
  • Dog
  • Cabin (4'x14') | $52 |$55.00
  • Lodge (10'x14') | $62 |$65.00
  • Chalet(10'x14'+patio) | $67 |$70.00
  • Cat
  • Studio(3x3x3) | $30|$33.00
  • Condo(3x3x9) | $40 |$43.00

Additional Activities

Nature Walks - $8

An on-leash walk on the trails of our fenced wooded property, approximately ¼ mile. We recommend all dogs have flea/tick preventative applied during the spring and summer months because this area is wooded.

Playtime - $8

For the dog needing a bit of exercise, this off- leash activity is held in one of our fenced artificial turf play yards supplied with doggy playground equipment and plenty of toys. Cats enjoy playtime in the Cattery with a view of the Koi ponds.

TV/Sofa Time - $8

For the spoiled pet that prefers, or “purr-fers,” a quieter activity, a relaxing belly rub or a massage. What better way to spend time than with their favorite caretaker lounging on the sofa and watching the soaps or Animal Planet.

Pond Time - $12

Our pond is a must for the “water lover.” If your pooch is an experienced swimmer or just likes to wade out up to their elbows, time at “Paw Beach” is a must. For the dog preferring to only dip their toes in the water, we offer our kiddy pool area – just deep enough to get the idea. We offer the use of doggy life preservers for dogs just learning to swim.

Pool Time - $12

Our saltwater pool features the best of both worlds for the water-loving canine. Pets can enjoy tanning on the sun deck, lounging in a patio chair, swimming laps, or diving into the deep end. Pool time has a little bit everything for your special canine companion.

Potty Time - $5

An additional potty break in one of our large, covered runs.

Group Play Time - $14.95

Group play time with up to three (3) dogs

Group Play Time Assessment - $10

One time temperament test required for group play time

Doggy Daycare - $20

Inquire for details.

Puppy Package - $14.95

Additional noon potty break and a group play.

Catered Care Package - $14.95 

Orthopedic flooring, additional noon potty break and includes food/ medication charges. You can also bring your own dog bed from home.

Securing A Reservation 

Boarding fees are a per-day charge; no pro-rated fees are available. A NON-refundable deposit of $40.00 is required per pet and is collected and processed when your reservation is booked. 24-hour cancellation notice for a non-holiday booking is required. A five (5) regular business day cancellation is required for ALL holiday reservations. With proper cancellation notice, your deposit will be held on your Town & Country account for future use. Failure to give proper notice or no shows will result in the loss of your deposit. Please make certain you understand this NON-refundable deposit policy prior to booking reservations.

Reservation & Cancellation Policy

• A non-refundable deposit is required when a reservation is booked and will be applied towards the stay
• Non-holiday reservations require a 24-hour cancellation notice
• Holiday reservations require a 5 business day cancellation notice

If above guidelines are met the deposit will be available for future use; otherwise, the deposit will be forfeited.

Preparing For Drop Off

Provide proof of all vaccines including Rabies, DHLP and Bordetella (Canine Cough)

Bordetella vaccine must be current within six (6) months of your dog’s boarding visit. All pets must be current AT LEAST 48 hours prior to boarding stay.

Drop-off Hours 

Mon - Fri
- -
Saturday
- -
Sunday
Closed

Discharge Hours

Mon - Fri
- -
Saturday
- -
Sunday
Closed
Sunday                      4:00 pm-5:00 pm

  • Bathing & Grooming

    Boarding pets must be free of external parasites. Any pet found with fleas, ticks, heavy shedding, or just plain “smelly” will be bathed at the owner’s expense. If you would like your pet professionally groomed prior to discharge, Town & Country’s grooming staff is pleased to provide this service. To avoid any confusion on the type of hair trim you want for your pet, or if you need advice on skin/coat care, please speak directly to one of our groomers at check-in. Any pet scheduled for grooming during its boarding visit will be ready and available for check out by the 12:00 Noon discharge time, Monday through Saturday. If you need to pick up prior to 11:30 AM, please make arrangements prior to pick up with your pet’s groomer.


    Bathing/Grooming Services Offered:

    Full Groom (basic bath, nails, ears, drying, brushout and trim)

    Basic Bath (basic bath & brushout)

    Basic Bath Add Ons

    Oatmeal Bath 

    Furminator Bath 

    Nails

    Dremel Nails

    Toothbrushing


    Nails Only ($20)

    Dremel Nails Only ($30.00)

    Toothbrushing ($8)

  • Feeding

    We provide a premium quality holistic diet from The Pet Pantry for your pet. You may visit their website at www.feedyourpets.com for more details. Our selection (excluding canned food) includes chicken- or lamb-based dry foods, and chicken-based dry puppy food. If you prefer, or if your pet requires food from home, please adhere to the following policy: All meals must be packaged in a sealed baggie, containing only one meal per baggie. We cannot accept outside food packaged any other way. An additional storage and administration charge of $1 per meal will be applied for feeding any/all outside food. Please only provide the number of baggies of food required for your pet’s entire stay. We can not accept large store-bought bags of food, Tupperware containers, trash cans, or other containers. 


  • Medications

    By law we can only administer medications/supplements/additives supplied to us in a veterinary/pharmacy/orginial bottle with current prescription or supplements/additives in original containers.  An addtional $1 per dose will be charged.  If dosing directions have changed since your last refill, owners must obtain an updated label prior to your pets boarding reservation.  Please do not ask us to "bend" this policy for you; we are unable to make any exceptions.

  • Vaccinations

    All pets in our care must be current on the following vaccines: Distemper-Parvo (DHLP-P), Rabies, and 6-month Bordetella/Kennel Cough. If your veterinarian follows a different protocol on vaccines we are happy to accept them so long as the information is provided on their letterhead. No exceptions will be made for Rabies or 6-month Bordetella/Kennel Cough vaccines. It is the sole responsibility of the owner to provide proof of vaccines.


  • Bedding & Toys

    We provide bedding for your pet. If you would prefer to bring bedding from home, we accept small baby type blankets, towels, and fleece squares. We request that you limit your pet’s toys to two (2) during their stay, we cannot accept small toys, tennis balls, Kongs, or nylabones, etc. Do not bring any item from home you want/need back. While we make every effort to return all items brought from home, we do not guarantee return, nor offer any replacement for personal items.


  • Admission

    Pets will be admitted during regular business hours only. The daily board rate starts on drop-off day, regardless of the drop-off time. Pets must arrive no later than 5:00 PM Monday through Friday. An admission/emergency form is required for all pets in our care. Please allow plenty of time to fill out this form and understand the information being asked. Pets checked out Monday through Saturday prior to 12:00 Noon receive no charge for that morning’s care.

Pets Checked Out After 12:00 PM (By Our Computer’s Clock), Or Checking Out On Sunday Will Be Charged The Full-Day Fee For Boarding.